Frequently Asked Questions

No. We work with what you have got. Your CRM, your calendar, your email all stay where they are. This is not a rebuild of your company.

You take it. Your brain is files, and they are yours, with everything else we made. You keep the fuel and only lose the engine, and any AI company could fit a new engine to your fuel.

No. We run on Claude, GPT, Gemini, DeepSeek and Llama, and we pick the best one for each job. When a better one arrives, we move you to it. You do not pay extra.

A person checks anything before it is published. Replies going out are written for a human to send. Live chat answers from your own brain, not from guesswork, and it always says it is AI.

Answering questions about your business, and saying yes to what we build. We do the building. If a job we hand you takes more than half an hour, we got it wrong and we fix it, not you.

Your company brain first, then everything that runs on it. AI that knows you and names you, every enquiry answered around the clock, your CRM joined up, your compliance done, and one dashboard showing the lot. At step two we run your campaigns and outreach too. At step three we run everything.

Because the brain comes first. Nothing works properly until the AI knows who you are and what you sell. Month one builds that. Nobody skips it.

Month one is the build. Your dashboard opens on day one with your audit and your plan, your systems come online through the month, and by the end of it, it is running.

Foundation and Ecosystem are month to month with 30 days notice. Workforce runs for twelve months. Whenever you go, you keep everything we made, and your brain is yours.

All tiers are month-to-month. No minimum commitment. Cancel anytime with 30 days notice. Your website stays live for the remainder of the billing period and all deliverables remain yours forever.

We support Instagram, YouTube, LinkedIn, Facebook, TikTok, Threads, and X. Our AI content engine publishes across 6 platforms automatically. Your CRM handles email, SMS, WhatsApp, and webchat.

Email hello@theagency.io with 30 days notice. You keep all documents, content, and deliverables we created. Website stays live for 30 days after cancellation on monthly tiers. No exit fees, no penalties.

We do not offer refunds once a build has started. Full payment upfront starts the build. Month one is build and training, then you go live. If you have questions before committing, book a discovery call first.

Yes. Most clients start with Foundation and move to Ecosystem or Workforce. Your existing build carries over completely. We add campaigns, content, and outbound channels on top. No rebuild needed.